Refund Policy

Last Updated: 18th March 2022

This Refund policy (“Statement”, “Refund Policy”, or “Policy”) is Elated Tours & Travels LLP (“our”, “we”, “us”, “Company” or “Elated”) terms of refund that governs our relationship with users and others who interact with Elated Tours & Travels LLP, as well as Elated brands, partners, vendors, product and services, which we call the “Services” or “Elated Services” and make payments in favor of that.

We make every effort to provide the service to you as per the specifications mentioned against each service offered through us in online or offline mode. However if, due to any reason, we are unable to provide to you the service or product you pay for, then shall be entitled to a refund which shall be subjected on the following situations:

• The refund shall be only considered in the event there is a clear, visible deficiency with the service you paid for. And it’s at the sole discretion of the company to process that. The company doesn’t have any obligation for any kind of refund for its services. Most of our services are non-refundable until and unless mentioned specifically against the service - which supersedes this.
• In the event a customer has paid for a service and the request for a refund only because there was a change in mind, the refund shall not be considered.

Force Majeure: The company shall not be liable for any failure of or delay in the performance of this agreement for the period that such failure or delay is beyond the control of Elated. For any dissatisfaction of the service, we encourage you to bring to our notices, through writing to us at support@elatedtrips.com, we do maintain a list of all vendors as our services are totally vendor based, we take serious action any substandard service from the vendor or partner of Elated Services.

Elated Tours & Travels do own the rights to amend this policy, at its sole discretion without any advance notice.

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